Our team philosophy is customer-centricity, proudly old-fashioned in our delivery of personalised service that goes beyond the call of duty towards building lasting relationships with our clients for the long-term success of our business. Our experience and expert knowledge of the Lake Macquarie area and cutting edge technology drives our commitment to providing exceptional customer service. This focus has proven invaluable in ensuring clients are well informed and maximum results are achieved.
Adopting up-to-date digital innovations, technology, systems and processes into our business, our systems and process motto is “Kaizen” – a Japanese business philosophy of continuous improvement of working practices, personal efficiency. We strive to consistently improve the quality of service and expertise of our team to deliver high levels of customer service to meet our customers’ present needs and adapting into the future.
Our aim is to maintain and increase the financial success of your property and to ensure your peace of mind in the knowledge that your investments are in good hands. We believe property management should be about protecting and maximizing your property investment returns. We safeguard your investment by selecting quality tenant, conducting regular property inspections, maintenance management, frequent rent reviews and regular training to keep abreast of all legislation changes.
We continue to work towards maintaining the standards of service that people have come to expect from Macquarie.
Regular communication from your property manager is our priority. We also have optional landlord portals for information at your fingertips -anywhere, any time and at your convenience where you can view your rent statements, financial reports and other pertinent information about your property from our secure internet site. Our internet site also provides your tenant with the ability to log maintenance requests, view their rental payment history and communicate with their property manager – anywhere at any time.